Privacy Policy
Westlake Physical Therapy & Wellness, PLLC Effective Date: June 20, 2026
Westlake Physical Therapy & Wellness, PLLC ("Westlake PT & Wellness," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit westlakeptwellness.com (the "Site") or interact with our online forms and advertisements.
Information We Collect
We may collect the following types of information:
Contact and intake information you voluntarily provide, such as your name, email address, phone number, and message content, when you fill out a contact form, request a consultation, or submit a lead form through our advertisements (including Meta/Instagram/Facebook Instant Form ads).
Scheduling and appointment information submitted through our online booking platform, Jane App, when you book or manage an appointment.
Automatically collected information, such as IP address, browser type, device type, and pages visited, gathered through standard web analytics and cookies to help us understand how visitors use the Site.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and schedule consultations or appointments
Provide physical therapy and wellness services you request
Send appointment reminders, billing information, and practice-related communications
Improve our Site, services, and advertising effectiveness
Comply with legal and regulatory obligations
How We Share Your Information
We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business, including:
Jane App, our scheduling, intake, and payment processing platform
Meta (Facebook/Instagram), when you submit a lead form through one of our ads; Meta's own privacy policy governs how they handle that submission
Google Workspace, for business email and calendar communications
Other vendors who assist with website hosting, payment processing, or business operations, bound by confidentiality obligations
We may also disclose information if required by law, court order, or to protect the safety of our patients or staff.
Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies, including the Meta Pixel, to measure advertising performance and understand visitor behavior. You can control or disable cookies through your browser settings, though some Site features may not function properly if you do so.
Protected Health Information (PHI)
If you become a patient of Westlake Physical Therapy & Wellness, PLLC, the health information you share with us during the course of treatment is protected under the Health Insurance Portability and Accountability Act (HIPAA). Our handling of your Protected Health Information is governed by our separate Notice of Privacy Practices, provided to you at intake and available upon request. This website Privacy Policy addresses general website and marketing data collection, not clinical PHI.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may:
Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails
Request access to, correction of, or deletion of personal information you've submitted to us, subject to legal and recordkeeping requirements
Decline to provide certain information, though this may limit our ability to respond to your inquiry or schedule services
Children's Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Westlake Physical Therapy & Wellness, PLLC 2712 Bee Caves Rd Suite 110, Austin, TX 78746
Phone: (512) 337-1095 Email: drwinapt@westlakeptwellness.com